Frequently Asked Questions - Warranty

  LIMITED 10 YEAR WARRANTY

 
Window Haven guarantees it will repair any defects attributed to the installation of materials or workmanship. This warranty is subject to the following terms and conditions:

1.  This 10 year guarantee is offered only to the original owner who purchased windows and/or doors from Window Haven, which were installed by Window Haven.  Proof of contract between homeowner and Window Haven will be required.

2.  Window Haven is not liable for glass breakage, failure due to misuse, the use of applied tints or films, any alterations to the window, including customer-applied paint finishes, or acts of nature including fire, flood or earthquake.  Window Haven is not liable for natural weathering of exterior finishes or for corrosion in highly corrosive environments.

3. This guarantee specifically covers installation of your window and door products.  This guarantee in no way implies coverage on the window or door products themselves.  Product warranty is specifically covered by the manufacturer and explained in full by the manufacturer’s warranty registration information.

4.  The homeowner agrees to notify Window Haven in writing and to allow 15 business days for Window Haven to provide repair.  This guarantee gives you specific legal rights and you may have other rights that vary from state to state. 

5.  To obtain service under this guarantee contact:

Window Haven
572 Martin Ave., Suite A
Rohnert Park, CA 94954
(707) 347-2400 / (707) 347-2440 Fax
Please keep this certificate for your files

MERCER ORIGINAL HOMEOWNER’S
VINYL PRODUCTS LIFETIME WARRANTY

FOR AS LONG AS YOU OWN AND RESIDE IN YOUR HOME ON MERCER VINYL WINDOW AND PATIO DOOR PRODUCTS INSTALLED IN
OREGON, WASHINGTON, CALIFORNIA, IDAHO, NEVADA, AND HAWAII AFTER AUGUST 1, 2006

(MERCER) guarantees to the original customer purchaser (“Original Purchaser”) of Mercer factory glazed vinyl windows and sliding patio doors (hereinafter referred to as “Products”) installed in an original purchaser occupied single family home or multi-family home unit (“Home”) by the builder as new construction, or by the Original
Purchaser as replacements, that it will, at its option, repair at no charge (parts and/or labor), furnish replacements for defective parts*, or provide finish touch up kits for any such Mercer Products** that are defective in materials or workmanship, provided that Mercer receives prompt notice (i.e. within 30 days) of occurrence of such defective materials or workmanship. If repair is not commercially practical or cannot be timely made, then Mercer, at its option, may provide replacement Product only, or refund Mercer’s original sales price. Repair labor, if any, furnished under this Warranty must be by Mercer pre-authorized repair personnel.

PERSONS COVERED
This warranty extends to the “Original Purchaser” of Mercer Products installed in a “Home” provided the warranty registration form available at www.mercer-industries.com (click on
warranty tab then “warranty registration – home”) is completed promptly after purchase. The Warranty starts on the date of recording of valid notice of completion of the Home as new construction or installation of Mercer “Products” in the Home as replacements (“Beginning Date”) and remains effective as long as the “Original Purchaser” owns and resides in the Home. In addition, if the Original Purchaser sells the Home before ten (10) years has elapsed after the Beginning Date, Mercer will extend full coverage under this Warranty to the new owner(s) of the Home and any subsequent owners, until the tenth (10th) anniversary of the Beginning Date.

EXCLUSION FROM COVERAGE
This warranty does not cover defects or damage related to misuse; abuse; alteration including but not limited to customer applied finishes or the use of applied tints or films; normal wear and tear; settlement, defection, or failure of surrounding structure; natural weathering of exterior finishes; impact of foreign objects; vandalism; acts of Nature (e.g. fire, flood, hurricane, hail, etc.); Argon gas loss through sealant; improper installation***, storage or handling; or wind or rain loads in excess of the AAMA certified tested performance rating of the product. (Original Purchaser, and their architect and builder, is responsible for selecting Mercer products that meet or exceed design pressure requirements dictated by the Home location and exposure, local building codes, and good judgment and prudence). This warranty also does not cover insulating glass failure due to enclosed high heat or moisture environments (e.g. pools, saunas, solariums); or exposure to chemical cleaners, paints, stains, solvents, incompatible caulks and sealants, sprinkler systems, air born pollutants, chlorine vapors, or excessive buffeting or vibration. Product that is installed in tilt wall, sloped out of vertical pane, or flat skylight applications is excluded. Normal wear, including discoloration, on hardware component finishes is not a defect and is not covered by this Warranty. Loss of function of hardware (except as provided below for stainless steel hardware****) in highly corrosive environments, which includes any Home located within two miles of salt water and any Home located in the State of Hawaii, is also excluded from coverage. This Warranty does not apply to any Mercer Products that are installed in a Home that has a non-drainable EIFS or DEFS siding product. Mercer must be paid in full for all Products or this warranty is void. Mercer reserves the right to change or discontinue parts, components, or any window or patio door it manufactures. If Mercer determines that repair or replacement of a defective part or component is not possible because the part or component has been changed or discontinued,
Mercer reserves the right to supply a comparable part, or if a comparable part or component is not
 

LIMITATIONS ON REMEDIES
This is Mercer Industries, Inc. sole warranty with respect to Products. No other warranty of any kind, express or implied, is made and all implied warranties of merchantability and fitness for a particular purpose or use or any other matter are disclaimed and excluded where said disclaimers are not prohibited by applicable state or federal law. The remedy provided in this limited warranty is in lieu of all incidental, special or consequential damages, and is in lieu of all claims in contract, tort, negligence and strict liability.
available, to supply a comparable entire product. Mercer shall not be liable in the event material varies in color or gloss in comparison to the original product as a result of normal weathering.
 

STATE WARRANTIES
This Warranty gives you specific legal rights, and you may have other rights which vary from state to state.
 

FOR SERVICE
To obtain service under this Warranty, contact Mercer at (503) 526-3671 or access Mercer’s website at www.mercer-industries.com, click on warranty tab, the service request.
 

* INSULATING GLASS
Mercer’s warranty with respect to insulating glass factory glazed into its window or door products under the name “Mercer” is that the glass will be free from material obstruction of
vision resulting from dust or other foreign particles collecting on the inside (air space) surface of the glass in accordance with Mercer’s glass defects policy (copies available upon request) and warranty conditions of Mercer’s flat glass suppliers.
 

** SCREENS
Mercer will, at its option, repair at no charge (parts and/or labor), or ship a replacement screen or screen door to the Original Purchaser, for any Mercer window or patio door screen and mesh that is defective in materials or workmanship for a period of one-half (0.5) year after Beginning Date.
 

*** IMPROPER INSTALLATION
If the Mercer Product is not properly stored, handled or installed per approved Mercer shop drawings supplied for the Home, catalog details, or instructions back printed on the Mercer window or door label, and all references to AAMA approved installation methods contained therein, this warranty is void. Proper head flashing, compatible sealant bedding behind mounting fin, and integration of flashing with adjacent wall building paper wrap are required and supplied by others. This warranty does not cover water leaks or air infiltration in surrounding structure provided by others.
 

**** HARDWARE
Mercer will, at its option, repair at no charge (parts and/or labor), furnish replacements for defective parts, or provide finish touch up kits or lubricant for stain

THANK YOU FOR CHOOSING CASCADE WINDOWS
REQUESTING SERVICE

Immediately upon finding any problem with a Cascade Windows product, contact the Cascade Windows Warranty Department at 1.800.442.8544 or through e-mail at: warranty [at] cascadewindows [dot] com, or through the dealer or contractor from whom you originally purchased the windows. (Important: If a problem is found before the product is installed, DO NOT install the product.) We can respond more efficiently if you provide the following:
• Your name, address and daytime phone numbers.
• Sales receipt or other documentation establishing proof and date of purchase.
• The name of the dealer or contractor that originally supplied the product.
• A description of the problem.
 

Upon notification, we will investigate the problem. If the product is found to be defective, and is covered under the provisions of this warranty, Cascade Windows will provide the labor and/or materials needed to repair the product at no charge. If the defect cannot be repaired, Cascade Windows will provide a replacement2 product and ship it to the original delivery site.

THIS WARRANTY DOES NOT COVER
Cascade Windows is not liable for:
• Normal wear and tear, and natural weathering or fading of surfaces and/ or hardware finishes, including corrosion in highly corrosive environments.
• Glass breakage; failure due to misuse or abuse; and damage caused by failure to provide maintenance, by alteration or modification to the window (e.g. customer applied tints or films, paint finishes, improperly installed security systems or blinds3), or as a result of any cause beyond the control of Cascade Windows (e.g. fire, flood, earthquake, other acts of nature).
• Improper handling, installation, maintenance or operation not in conformance with Cascade Windows installation instructions; problems related to water and/or air infiltration/leaking; flaws in building design or construction or sloped glazing or other non-vertical installation.
• Damage or poor product performance resulting from installation into a condition that exceeds product design standards and/or cer tif ied per formance specifications and/or is not in compliance with building codes. Damage from settling or movement of the home.
• Condensation. (Note: Unless due to insulating glass failure, most condensation problems are related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help.)
• Labor and materials for the installation of a complete replacement product or any repainting or finishing required in connection with any warranty work.
• Product that has not been paid for.
• Product sold by Cascade Windows as clearance items, seconds, blemished, or in “as is” condition.
• Incidental or consequential damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.
     1 “Cascade Windows’ products” shall refer to vinyl windows and patio doors manufactured by Window Products, Inc., and marketed under the Cascade Windows brand name for use in the United States.
     2 Because manufacturing materials and techniques can change, replacement product(s) may not be an aesthetic match to the original.
     3 For more information, visit cascadewindows.com or contact us at 1.800.442.8544.
 

IMPORTANT LEGA L INFORMATION :
This warranty sets for th Cascade Windows’ maximum liability for its
products. CASCADE WINDOWS SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE AS SPECIFIED ABOVE. CASCADE WINDOWS EXPRESSLY DISCLAIMS ANY IMPLIED WARR ANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND ANY OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR ARISING BY OPERATION OF LAW, TRADE USAGE, OR COURSE OF DEALING. In no event shall the liability of Cascade Windows exceed the price paid to Cascade Windows for the product. In the event state law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein. No distributor, dealer or representative of Cascade Windows has the authority to change, modify or expand this warranty. The original purchaser of this product acknowledges that they have read this warranty, understand it and are bound by its terms
and agrees to provide this warranty to the original owner of the structure into which the product is installed.

1. Defects or failure caused by improper assembly, handling, storage, or by installation not in strict adherence with R. Lang’s written instruction.
2. Any damage to the product caused by impact of foreign objects, acts of God, or by fire, explosion or other casualty.
3. Windows that have been painted, varnished or similarly coated over the original vinyl surface by anyone other than R. Lang.
4. On some installations caulking is used to seal the frames or trim package against water or air penetration. Caulking is not considered a part of the window, and, therefore, is not covered under this warranty. Caulking is normally considered a maintenance responsibility of the homeowner.
5. R. Lang reserves the right to discontinue or modify any of its products, including the color thereof, without notice, and shall not be liable as a result of such discontinuance or modification, nor shall R. Lang be liable in the event replacement material may vary in color or gloss in comparison to the original product as a result of normal weathering. If R. Lang replaces any product under this warranty, it may substitute products designated by R. Lang to be of comparable quality or price range in the event the product initially installed has been discontinued or modified.

Warranty Claims

If you have a warranty claim, please contact the retailer from whom you purchased your Marvin window or door products, as they are near you and familiar with your purchase and/or project. Please provide the retailer with the serial number found on your Marvin window or door products. For more details, see How to Identify Marvin Products.

If you purchased Marvin products through a builder or a remodeler, you may need to contact them to find out the name and location of the Marvin retailer with whom they placed your product order. If you cannot determine the name of the retailer or distributor, search the Marvin retailer locator or call 1-800-346-5128 to find the one nearest you.

The retailer’s service representative will help diagnose the problem and determine if the parts are covered under warranty. If repair or replacement of materials is required, there may be charges for parts or labor.

If after 5 days, your local Marvin retailer or distributor has not responded to your claim, please send a written complaint to:

MARVIN WINDOWS AND DOORS
WARRANTY DEPARTMENT
PO BOX 100
WARROAD MN 56763

Please include the following information in your letter:

•Your name, address and day-time phone number, including area code
•Date you purchased your product
•Marvin serial number
•The name of the retailer or distributor from whom you purchased your Marvin windows and doors
•Specific description of problem or defect
•Action that you've taken or contact you've made with your local retailer or distributor
Once we receive your letter, Marvin Windows and Doors will respond to your claim within two working days.
 
Register Your Marvin Products

Thank you for registering your recent purchase of windows and patio doors.

As a result of registering your products, you will receive a copy of the Marvin Owner's Manual. This informative brochure includes general information on cleaning, answers to common window and door questions and many other helpful hints.

There are three ways to register your Marvin products:
•Complete an online registration
•Call Marvin at (800) 533-6898 (US only)
•Return the Warranty Information Form included with your Marvin windows and doors via postal mail. This detachable Form can be found on the back page of the Installation Instructions delivered with your Marvin products.
Marvin respects your privacy. Marvin will not share, rent or sell any information you provide as part of the warranty registration process.
 
How to Identify a Marvin Window or Door

Manufactured after November 2003

Marvin products manufactured after November 2003 feature a laser etched logo and product identifiers. The etching is found on the interior of the glass, in the corner of the window sash or door panel.

This etching contains the following information:

  Example
Glass manufacturer-Plant  Year CIG-G 03
IG glass certification abbreviations IGCC@CBA IGMAC
Serial Number C03604162118
NFRC Number NFRC-007/010/246/247
Manufacturing Company MARVIN WINDOWS AND DOORS

When contacting a Marvin retailer regarding a service request or warranty claim, please provide them with the product’s serial number. It is used to validate that the product was manufactured by Marvin and to retrieve original order information that can be helpful when servicing your window or door.

Manufactured before November 2003

For window products manufactured before November 2003, examine the silver-colored spacer bar between the panes of insulating glass. The spacer bar runs along the outside perimeter of the glass. If the product was manufactured by Marvin, the spacer bar will bear an engraving that displays the Marvin name, and the last two digits identify the year of manufacture. The engraving may appear at any point around the perimeter of the glass.

Example:
MARVIN  IGICC@CBA  1-96

A Marvin swinging or sliding door can be identified by its beige Ultrex sill. Ultrex is not metal or vinyl. It is a pultruded fiberglass material with superior strength and durability.
 
 

As the world leader in roof windows and skylights, we stand behind our products with a promise of lasting service and quality. That is a promise we have kept for over 50 years, and we are pleased to extend our promise to you.

If you think that all skylights leak, it's time to think again. VELUX® roof windows and skylights do not leak. Proven in installations and climates throughout the world, our exclusive flashing systems will keep you dry and comfortable.
 

This limited warranty does not apply to VELUX products with SageGlass® electronically tintable glazing or VELUX products purchased prior to January 1, 2010.

Our deck mounted skylights come with an industry first 10-year “No Leak” installation warranty that covers correct skylight and appropriate flashing installations (product and labor) against leaks, no matter who installs the skylight. For important details about this outstanding warranty, please see our warranty brochure.
 

We believe the best guarantee is the one you never have to use, therefore, we build quality into every product. We do offer the VELUX 20/10/5 years limited product warranty for specific product coverage issues. If you have concerns about your VELUX products that may require a warranty claim, the warranty brochure includes specific steps for you to follow that will help VELUX better assist you.  Download our warranty (PDF) or call us toll-free at 1-800-88-VELUX for a printed copy
 

LIMITED LIFETIME WARRANTY FOR FIBERGLASS DOORS

WARRANTY COVERAGE

SIGNAMARK Fiberglass doors by Trinity Glass International, Inc. (hereinafter SIGNAMARK) are covered

under this limited lifetime warranty, to be free from defects in material and workmanship that would

render the door unfit for its designed use, subject to the conditions and restrictions contained herein.

This limited lifetime warranty extends only to the original customer of SIGNAMARK (hereinafter Customer), not the end consumer.

EXCLUSIVE REMEDIES

Upon receipt of a valid claim from Customer, SIGNAMARK shall have the option to either repair the

product or provide a replacement product of like kind and design. Further, in lieu of repair or

replacement, SIGNAMARK reserves the right to refund/credit the Customer’s purchase price

(not replacement price). This shall be the Customer’s sole and exclusive remedy, and in no event

shall SIGNAMARK be responsible for shipping, labor, finishing expenses, removal of original product,

installation of product, or other incidental and/or consequential charges, costs, expenses or claims

incurred by Customer and/or end consumer.

EXCEPTIONS FROM COVERAGE

The following exceptions are not covered and shall otherwise not be considered to be defects in material or workmanship as applied to this limited warranty: any damage or discoloration caused by not

painting/finishing smooth or unfinished fiberglass doors within 6 months of installation, any damage

caused by not painting/finishing wood components within 2 weeks of installation, any damage caused

by the Customer and/or end consumer to include but not limited to broken glass, damages caused during installation of the door, replacement of SIGNAMARK parts/components, or any act(s) performed to the door not in compliance with SIGNAMARK’s instructions and recommendations, and any damage caused by improper installation and/or ventilation of a storm door. This warranty applies only to doors installed in owner occupied residential dwellings within the continental U.S., during the first end consumer’s ownership, and is non-transferable.

GLASS, WOOD COMPONENTS AND FINISHES

Wood components are warranted for 5 years, and glass panels are warranted for 10 years from the

date of purchase, from deficiencies in material and workmanship, provided compliance to all

recommended preventive care (including but not limited to proper stain and/or paint recommendations); and deficiencies in material and workmanship on the finish of our Pre-finished products are warranted for 2 years. Glass panels are warranted only for permanent failure of the hermetic seal directly attributable to defective manufacturing of the insulated panel. All exceptions from coverage as stated above shall apply.

WARRANTY CLAIM PROCEDURES:

In the event of a defect covered under this warranty, Customer shall comply with the following claim

procedures:

1. Written warranty claim shall be presented to SIGNAMARK.

2. Claim must include the following information:

a. Nature or adequate description of defect(s).

b. Identification of product including size, design, type, and product number (if available).

c. Date of purchase.

d. Proof of purchase.

3. Upon SIGNAMARK’s request, Customer must permit SIGNAMARK (or its representative) to inspect the

claimed defective door. SIGNAMARK shall have 30 days from receipt of Customer’s written claim to

exercise this option to inspect.

SIGNAMARK makes no other warranty, including a warranty of merchantability or fitness for a particular

purpose, with respect to the product or replacement except to the extent provided herein. Invalidation of any one or more of the provisions of this limited warranty shall in no way affect any of the provisions in this limited warranty which remain in full force and effect. Any and all legal actions for any and every

breach of this warranty shall be instituted and maintained in any court of competent jurisdiction in the

County of Pierce, State of Washington. SIGNAMARK reserves the right to modify the terms and conditions of this warranty without prior notice.

Trinity Glass International, Inc. • 4621 192nd Street East • Tacoma, WA • 98446